We want you to be satisfied with your A.M.G. purchase. If you change your mind or there is a problem with your order, please contact us and we will help you with the next steps.
Returns – 14-day right of withdrawal
If you are a consumer purchasing online within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise your right of withdrawal, contact us within the 14-day period and clearly inform us that you wish to withdraw from the purchase.
After notifying us, the goods should be returned without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.
Please contact us before sending your return. We will provide you with the appropriate return instructions and return address.
Return shipping costs
Unless otherwise stated, the direct cost of returning products under the 14-day right of withdrawal is paid by the customer.
Products should be securely packed to prevent damage or leakage during transport.
Condition of returned products
You may inspect the product in the same way as you would reasonably be able to inspect it in a physical store.
You may be responsible for any reduction in the value of the product resulting from handling that goes beyond what is necessary to establish its nature, characteristics and condition.
For engine oils, automotive fluids and additives, we therefore recommend keeping the original factory seal intact if you are considering returning the product.
Products that have been used, mixed with other substances, contaminated, damaged or returned in a condition that prevents their safe identification or assessment may be subject to a reduction in the refund to the extent permitted by applicable law.
Refunds
After a valid withdrawal, we will refund the payments covered by the withdrawal, including the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method, the additional delivery cost does not have to be refunded.
Refunds are normally made using the same payment method used for the original transaction.
We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.
Damaged parcel or incorrect product
If your shipment arrives damaged, leaking or contains an incorrect product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide your order number, photographs of the outer packaging and shipping label, photographs of the affected product and a short description of the problem.
Where possible, please report visible transport damage promptly after delivery. This helps us process the case with the carrier and does not affect your statutory consumer rights.
Complaints and defective products
Products sold to consumers within the European Union are covered by statutory rights concerning the conformity of goods.
If a product is defective, damaged, incorrectly supplied or otherwise does not conform to the contract, please contact us and provide your order number, product name, batch number if available, photographs and a description of the issue.
Depending on the circumstances and applicable consumer law, you may be entitled to replacement, a price reduction, termination of the contract or another remedy provided by law.
The minimum statutory guarantee period for consumer goods within the European Union is two years from delivery. Individual EU countries may provide consumers with additional rights.
The cost of returning a product due to a valid complaint concerning its lack of conformity will not be charged to the consumer.
Business customers
The statutory 14-day consumer right of withdrawal applies to consumers and does not automatically apply to purchases made by businesses or professionals acting for purposes related to their commercial or professional activity.